How Valuable Do You Consider Negative Customer Feedback To Be?
In September 2011, the Financial Services Authority (FSA) issued data relating to the number of complaints they received in the first half of the year. While complaints surrounding banks decreased –...
View ArticleAre The New FSA Regulations A Positive Move Forward For The Financial...
Back in February, we talked about whether or not your existing complaint management procedures were suitable for the new Financial Services Authority (FSA) regulations that are due to be implemented in...
View ArticleHow Can You Develop From What Your Customers Are Telling You If You Aren’t...
Data analysis is one of the most important processes seen in all parts of business. Your sales staff will be analysing lead-to-customer ratios to determine which approaches worked and which did not....
View ArticleShould Your Senior Members Of Staff Be Involved In The Actual Delivery Of The...
The development of the customer experience is becoming an increasingly difficult process. Often needing input from a range of different employees, as it is ever expanding, encompassing a wider range of...
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